Revolutionizing the way businesses handle customer interactions.
Through our AI-driven solutions, we empower businesses to automate operational processes, gain valuable insights, and enhance customer satisfaction.
Ai-driven Solutions for Enhanced Customer Interactions
Automatdo offers a range of solutions, unique to each company's use case.
Automate operational processes, identifies trends, uncover customer sentiment, and make informed decision-making to enhance customer satisfaction and loyalty.
Compare & Contrast:
Traditional QA Vs. Automatdo
Note: Every call center is unique. This example uses averages for a 75-seat team, but coverage and results will vary depending on your specific setup.
How Traditional QA Falls Short
In this example of a 75-seat call center:
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Agents handle 50–75 calls/day, totaling 18,750–28,125 calls/week
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With 2 QA reps, who spend 25 hours/week scoring calls (allowing for 15 hours of other duties like training and admin), they can only evaluate:
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300 calls/week (just 1–2% of total calls)
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The Result?
​Traditional QA relies on limited sample sizes, leaving 98–99% of calls unreviewed, meaning critical coaching opportunities or customer insights could be missed.
Why Automatdo Changes the Game
Automatdo listens to 100% of calls and cherry-picks the ones that need attention.
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No missed opportunities to address critical issues
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QA reps can focus on impactful coaching and training, not repetitive call scoring
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Improved customer satisfaction and agent performance with real-time insights
How This Impacts Your Bottom Line
Automatdo helps you:
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Save time and resources by automating manual QA processes.
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Achieve better results with comprehensive call coverage.
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Drive business growth by unlocking scalable and impactful QA practices.
Quality Assurance Scoring: Boosting Business Performance
Our quality assurance scoring solution utilizes AI technology to analyze customer interactions, providing businesses with valuable insights to improve performance and enhance customer satisfaction.
Benefits
Gain unparalleled insights and actionable intelligence from each and every customer interaction.
Features
Identify trends, improve customer satisfaction, and make data-driven decisions with ease.
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Uncover Customer Sentiment: Gain Valuable Insights for Better Decision Making
Our sentiment detection solution utilizes AI technology to analyze customer interactions and provide actionable data. With this solution, businesses can understand customer sentiment, identify trends and make informed decisions to enhance customer satisfaction and loyalty.
How it Works
Our sentiment detection solution analyzes customer interactions to uncover valuable insights and trends.
Benefits
Uncover customer sentiment, identify trends, and make informaed decisions to enhance satisfaction and loyalty.
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Deep Call Insights: Harness Optimization of Agent Performance
Uncover invaluable insights from every customer interaction with Automatdo's meticulous call evaluation. Our platform provides detailed analysis on customer sentiment, call disposition, and key conversation topics, enabling informed decisions to optimize agent performance and enhance service quality.
Identify Trends
Effectively identifies key conversation topics, facilitating trend analysis for continuous improvement
enhance Satisfaction
Harnesses optimization of agent performance through data-driven insights and informed decisions, enhancing service quality.
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Agent Performance Monitoring: AI-Powered Precision
Unlock the full potential of your contact center agents with Automatdo's comprehensive performance evaluation features. Our platform analyzes customer interactions, offers detailed metrics, KPIs, and coaching feedback to enhance agent performance.
Provides statistical rankings to identify top performers
Empowers businesses to pinpoint areas for improvement
Transforms contact centers into powerhouses of efficiency and excellence
AI-powered system ensures precision in evaluations
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Advanced Keyword Detection: Uncover Trending Customer Needs
Our keyword analysis solutions utilizes AI technology to analyze customer interactions and identify key trends and insights. By understanding customer needs, businesses can make informed decisions to enhance customer satisfaction and loyalty.
Identify Trends
Uncover customer sentiment, identify trends, and make informaed decisions to enhance satisfaction and loyalty.
enhance Satisfaction
Our sentiment detection solution analyzes customer interactions to uncover valuable insights and trends.
